• Frequently asked questions and answers

  • Do I need to separate my clothes?

    Yes, bleeding clothes need to be separated. We suggest this is for a better wash and avoid colour runs.



  • What all can I wash?

    List is just too long.. You can wash blankets, curtains, pillow covers, shirts, trousers, t-shirts, inner-wear, towels, bed sheets, sofa covers, car seat covers, and other washable garments



  • What products are used on my clothes?

    We use high quality detergents and stain removers. Need some fabric softener? Not a problem. Just let our store manager know this.



  • Will my clothes shrink?

    We do air drying of your clothes that is beneficial in reducing shrinkage. If you have a concern about certain clothes, please let the store manager know. Be advised that certain types of fabrics might experience a little shrinkage especially the newer clothes.



  • Can I cancel my order after placing an order?

    Yes, you can cancel an order within 30 mins after placing the order. For express service you can only cancel within 8 minutes.



  • Do I need to separate my clothes before pickup?

    No, our experienced professionals will take care of this for you. If you have any delicate or special needs, just place them in a small plastic bag with a note.



  • I have a lot of wash to do. Do you have large machines?

    Yes, the largest machines in the area. We have super large top of the line machines that can handle all your large items, comforters, blankets etc....



  • Should I use Pickup & delivery services or Self-service?

    Pick-up and delivery service gives you the convenience of placing a service order and receiving the garments from home, this is ideal if you want to save your time. If you want to do your laundry yourself, we recommend you book a slot at one of our self service centers.



  • Do you provide dry cleaning services?

    Yes, we do offer Dry-cleaning services.



  • Should I have few clothes to wash and iron, few clothes to iron only and few clothes to dry clean. How do I order?

    Pick-up and delivery service gives you the convenience of placing a service order and receiving the garments from home, this is ideal if you want to save your time. If you want to do your laundry yourself, we recommend you book a slot at one of our self service centers.



  • After completing of service can we receive proper invoice?

    Yes absolutely, after completion of service process or final delivery; all registered users will be provided online bill which you may take print as well from user My-Account section.